Privacy Policy

Effective Date: December 6, 2023

Last Updated: February 2, 2025

This Privacy Policy describes how Tawteen Tech collects, uses, and shares your personal information when you use our websites, services, and applications. Please read this policy carefully to understand our practices regarding your data.

By accessing or using any of our websites, services, or applications, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your information as described herein.

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide Directly:

Account registration data: full name, email address, phone number, company name, and job title.
Payment and billing information: payment method details, billing address, and transaction history.
Communications: messages, feedback, support requests, and survey responses you submit to us.
Content: any files, recordings, messages, or materials you upload or share through our services.

1.2 Information Collected Automatically:

Device information: device type, operating system, browser type, unique device identifiers, and IP address.
Usage data: pages visited, features used, session duration, click patterns, and interaction data.
Log data: access times, error logs, referring URLs, and system activity.
Connection data: bandwidth usage, network type, and connection quality metrics for calls and meetings.

1.3 Information from Third Parties:

Single Sign-On (SSO) providers: when you authenticate using SSO, we receive your profile information from the identity provider.
Payment processors: transaction confirmation and fraud prevention data.
Business partners: referral information when you are introduced through a partner or reseller.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide, maintain, and operate our unified communications platform, including video conferencing, messaging, virtual classrooms, and telemedicine solutions.
Account Management: To create and manage your account, authenticate your identity, and process your subscription.
Payment Processing: To process payments, issue invoices, and manage billing.
Service Improvement: To analyze usage patterns, diagnose technical issues, and improve the functionality and performance of our services.
Communications: To send you service notifications, updates, security alerts, and administrative messages.
Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance.
Security: To detect, prevent, and address fraud, unauthorized access, and other security threats.
Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
Marketing: To send you information about new features, services, and promotional offers, subject to your communication preferences.

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our platform, including cloud hosting providers, payment processors, analytics services, and customer support tools. These providers are contractually bound to protect your data and use it only for the purposes we specify.
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.
Legal Requirements: When required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
With Your Consent: When you provide explicit consent to share your information with a specific third party.
Aggregated Data: We may share anonymized, aggregated data that cannot reasonably be used to identify you for research, industry analysis, and service improvement purposes.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies: Required for the basic functioning of our websites and services, such as authentication and security.
Analytics Cookies: Help us understand how visitors interact with our websites, allowing us to improve performance and user experience.
Functional Cookies: Remember your preferences and settings to provide a personalized experience.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

Active Account Data: Retained for the duration of your subscription and for a reasonable period thereafter to allow for reactivation or data export.
Transaction Records: Retained as required by applicable tax and financial regulations.
Communication Records: Retained for a period necessary to resolve disputes and provide ongoing support.
Usage and Log Data: Retained in anonymized or aggregated form for analytics and service improvement.

Upon termination of your account, you may request deletion of your personal data. We will comply with such requests within the timeframes required by applicable law, subject to any legal obligations to retain certain data.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data, subject to legal and contractual obligations.
Right to Restrict Processing: Request limitation of the processing of your personal data in certain circumstances.
Right to Data Portability: Request transfer of your personal data in a structured, commonly used, and machine-readable format.
Right to Object: Object to the processing of your personal data for certain purposes, including direct marketing.
Right to Withdraw Consent: Where processing is based on consent, withdraw your consent at any time.

To exercise any of these rights, please contact us at privacy@qriib.com. We will respond to your request within the timeframes required by applicable law.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information promptly. In the case of educational institutions using our virtual classroom services, the institution is responsible for obtaining any necessary parental consents.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your jurisdiction. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws, including:

Standard Contractual Clauses approved by relevant authorities.
Compliance with applicable data protection frameworks.
Agreements with our service providers that require equivalent levels of data protection.

9. Data Security

We implement robust security measures to protect your personal information, including:

Encryption in Transit: All data transmitted through our platform is encrypted using SSL/TLS 1.2/1.3 protocols.
Encryption at Rest: Sensitive data stored on our servers is encrypted using AES-256 encryption.
End-to-End Encryption: Where applicable, we provide end-to-end encryption for calls and messages.
Access Controls: Strict access controls based on the principle of least privilege, with multi-factor authentication for administrative access.
Regular Audits: Periodic security assessments, penetration testing, and vulnerability scans.

For more details, please refer to our Security Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

Update the "Last Updated" date at the top of this policy.
Notify you through a notification on your account or via email for significant changes.

Your continued use of our services after any modifications constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Inquiries: privacy@qriib.com
General Support: support@qriib.com
Legal Affairs: support@qriib.com
Website: https://qriib.com/en/contact

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