Every customer conversation. One support workspace.
Bring external customer conversations into a shared human inbox, with team ownership, conversation history, and Arif assistance where enabled.
For
Customer-facing teams
Core flow
Conversation to follow-up
Channels
Connected and configured
A clear path from the first question to your team
Customers write through a configured channel. Your team keeps the exchange in one inbox, assigns the conversation, and continues with its history in view. Daam serves external customer conversations; Business Helpdesk remains a separate internal service workspace.
Conversations with context
Start with the channels and assistance configured for your workspace, not an assumption that every connection is live.
Connected channels
Website chat, WhatsApp, and email can feed the shared inbox when enabled and configured. Each channel needs its own connection and provider setup.
Human ownership
Assign conversations to people and teams, retain their history, and keep a clear handoff to a person when a customer needs help.
Arif assistance
Arif helps within the knowledge, permissions, and tools enabled for your workspace. Assistance does not mean every AI tool or action is available.
Connect the next step deliberately
Installing an app is separate from connecting and configuring it. An administrator connects Business services before your team uses the available actions.
CRM follow-up
After an administrator connects CRM, manually create a Lead from a conversation. There is no record-type selector or automatic CRM workflow.
Helpdesk connection
After an administrator connects Helpdesk, manually create a Contact and linked HD Customer. This connection does not turn Daam into the internal Helpdesk service.
Website companion
Use the seven-page site companion for your workspace. Owners manage it, while administrators access its reports according to their permissions.
Visibility for the people running support
Review support and AI usage with the right access. Automatic CRM and Arif workflows are planned for later waves, not part of the current manual connections.
Support and satisfaction
Review support activity through admin reports. Customer satisfaction (CSAT) reporting is available on Business.
Credits and AI usage
Administrators can review the credit period, remaining and used credits, an AI usage overview, and usage exports.
Your workspace, connected
Choose your channels, manage team access, and connect the Business apps your support workflow needs.
Bring your customer conversations together
Start with a shared inbox, give every conversation a clear owner, and connect the next step in your customer journey.